Terms and Conditions

Please read carefully our course terms and conditions before joining your course. This will help you understand how we organize our activities. 

1. REGISTRATION 

Registration will only be effective once the payment is complete. 

A minimum of six students is required to start a course. The Alliance Française Dubai reserves the right to cancel a course if the number of students enrolled is insufficient. 

Students are requested to attend all the classes on time and avoid missing any classes. No cover up classes are offered if the student misses any classes on his/her own (if the class is not cancelled by the Alliance Française Dubai), in this case the student needs to cover up the missed classes on his/her own. No credit/refund/discount is possible on the missed class. 

Students need to register and pay for the entire session. In case of preplanned or unforeseen absence, no reduction on fees, no refund and no credit will be possible. 

A registration fee of 100 AED will be charged.

Note for parents: At the end of each class, parents/nannies are requested to be present well before time to pick up the children. 

2. PAYMENT AND DISCOUNTS 

Payment can be done by cash, credit card or online payment or via Tabby on the Alliance Française website www.afdubai.org.

The Alliance Française Dubai will specify the discount/promotion period for course registrations through different means of communication. No discount will be offered after the end of this period. 

If there is more than one registration from a same family, starting from the 2nd member of the family will be granted a 10% discount on the course fee. This discount cannot be cumulated with other promotions or discounts. All orders placed with Tabby payment are subject to Tabby’s terms & conditions. 

3. CANCELLATION, POSTPONEMENT AND REFUNDS 

FOR CLASS:

In case if the course does not start on the scheduled date due to insufficient students, the classes will be postponed until further notice. If the class is cancelled due to any circumstances during the session, the Alliance Française Dubai reserves the right to define/fix a different date and time in order to cover up the missed class. 

Refund is possible only if a request is made 3 working days prior to the beginning of the session, upon the submission of valid documents such as:

– Medical reasons upon the submission of a valid medical certificate;

– Professional reasons upon submission of a letter signed and stamped by the company stating the student cannot continue.

Once the session has started, refund requests will be accepted only within the first two weeks of the session, upon the submission of proof. The refund amount will be calculated by: a charge of 15% penalty on the course fee plus a reduction of the pro-rated price of the classes held until the date of withdrawal request, regardless attended or not. No request will be accepted after two weeks of the start of the session, under any circumstances. 

Books can be refunded if only not used and are in good condition (new). 

The Alliance Française Dubai reserves the right to accept/deny the postponement/refund request according to the situation. Refund amount can be converted to credit note, which is only valid for 6 months.  Refund via bank transfer may take 15 working days upon submission of the bank details.

Orders placed via Tabby will be subject to the same refund conditions. The refund will be made by Alliance Française Dubai. 

FOR EXAMS:
No postponement/refund of examination fees is possible at any circumstances once the registration date of any exam is over. If the candidate is unable to be present himself/herself for an exam, preplanned or unforeseen absence, no refund and no credit will be possible. 

4. PERSONAL DATA AND IMAGE RIGHTS 

By registering to the Alliance Française Dubai, the students/parents authorize the Alliance Française Dubai to use a photograph or video of the student taken at the Alliance Française Dubai, in publications, online, social media and other communications related to the Alliance Francaise Dubai. In case, the student does not wish to publish the picture/video, an email has to be sent to [email protected] 

The Alliance Française reserves the right to collect information about students. The Alliance Française Dubai’s automated processing of information, including the management of user’s email addresses, is solely for internal use. 

The Alliance Française Dubai reserves the right to amend the above terms and conditions at any time.